What do you need help with today?
Getting your favorite Gillette products delivered is easy! Here’s how to get started:
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PICK A STARTER KIT
Simply choose your favorite razor and get everything you need for the perfect shave: a handle, two blades, a travel-size shave gel and a case.
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SET DELIVERY SCHEDULE
You’ll receive your first box of new blades and full-size shave gel after two weeks, and all future shipments will arrive based on your chosen frequency.
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ENJOY YOUR SHAVE
It’s as easy as that! Plus, you can change your blades, update your schedule or cancel anytime. Shipping is always free and every fourth order is on us.
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When you order with us, you get Gillette quality blades and the convenience of shipping to your door. Every new customer gets $3 off and a complimentary razor handle (if ordering blades). Shipping is also free with all orders over $15.
Subscribers can also save through our Refer a Friend program. When you Refer a Friend, and that friend places an order with us, you earn $5 off your next order. This is our way of saying "thanks" for spreading the word about us.
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Click here to start designing your personalized razor! With the personalization tool, you can easily design or upload a picture to print on a razor handle. Upload your own or choose your background, clipart, font and colors from our library. You can also choose from some of your favorite sports teams with our Fan Razor.
Have more questions? We have answers!
When will my razor be delivered?
Will I pay for shipping?
What images am I allowed to upload/use?
What type of file can I upload? And what resolution?
I love my personalized razor design – how can I order more with same design?
Why does my razor design look different than what I saw on the screen?
Can I return my personalized razor?
Can I cancel an order once it is placed?
I received the wrong razor. What do I do?
I received my razor, but it is damaged. What do I do?
I didn’t receive my razor. What do I do?
Which blade will fit this razor?
When will my personalized razor be delivered?
Orders are typically delivered within 7-10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas might require a few additional days. Once your order ships, you can track it by going to https://www.usps.com.
Will I pay for shipping?
We will ship the handle to you or that special someone for FREE in 7-10 business days.
What images am I allowed to upload and use?
Please only submit images that are in good taste and don’t contain objectionable or offensive content - and be sure this content belongs to you. This means no third-party images, trademarked photos, or any content whose rights belong to another person. Pictures of your kids? Great. Pictures you would never want your kids to see? Not so much :). You can see our Terms & Conditions for more details.
What type of file can I upload? And what resolution?
Minimum resolution of an image should be 766px height and 404px wide and be in JPG or PNG format to guarantee good printing results.
I love my personalized razor design – how can I order more with same design?
Please start a fresh order on our site and upload the picture you used before!
Why does my razor design look different than what I saw on the screen?
Depending on your monitor settings, what you see on your screen may look different from a printed version.
Can I return my personalized razor?
Unfortunately, personalized products cannot be returned. However, if you believe that your razor has an incorrect design, is damaged, or has any other flaws, please contact our Customer Service Team.
Can I cancel an order once it is placed?
No, we’re sorry! Orders are processed immediately and all personalized razor sales are final.
I received the wrong razor. What do I do?
We’re so sorry - we try our best to make sure every order is perfect. Please contact our Customer Service Team.
I received my razor, but it is damaged. What do I do?
We’re so sorry - we try our best to make sure every order is perfect. Please contact our Customer Service Team.
I didn’t receive my razor. What do I do?
Orders are typically delivered within 7-10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas might require a few additional days. We suggest using the tracking number provided in your order confirmation email to see where your razor is. You can also contact our Customer Service Team.
Which blade will fit this razor?
We recommend Fusion5 Proshield. However, please note that any Fusion5 blade will fit this handle.
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We offer a large selection of our best razors, blades and grooming products! Check out our Shop menu for more information.
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Gillette On Demand does not offer Venus razors. However, you can purchase Venus products at: www.gillettevenus.com.
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Check out your Order History to view the shipping status. Once your order ships, you’ll receive an email that includes tracking information. Orders are typically delivered within 7-10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas might require a few additional days.
If your order shows as delivered but you cannot locate it, please contact our Customer Service Team to report a missing shipment. We will do our best to help you.
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Orders are shipped within the U.S. 50 states or the District of Columbia. Orders shipping to APO/FPO/DPO, Hawaii, and Alaska are limited to non-aerosol products and a maximum of two (2) Heated Razor in each order. We are also unable to ship aerosol products to P.O. Boxes.
All items must be shipped to a valid address. We do not ship to Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands or American Samoa.
Looking for Gillette products shipped to another country? Check out our other sites:
Canada (English): https://ondemand.gillette.ca/en
Canada (French): https://ondemand.gillette.ca/fr/
UK: https://www.gillette.co.uk/razor-subscription.list
Germany: https://gillette.de/de-de/gillette-club
France: https://club.gillette.fr/
Spain: https://gilletteclub.ulabox.com/
Netherlands: https://gillette.nl/nl-nl/gillette-club
Japan: https://gillette.jp/ja-jp/offers/gillette-shave-club
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Go to My Account to update your shipping address.
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Orders are typically delivered within 7-10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas might require a few additional days. You can track your order using the tracking number provided in the order confirmation email or by checking your Order History.
Didn’t find your answer? Reach out to us.
We want to ensure your complete satisfaction and will happily accept returns in accordance with the following Return Policy, outlined below. To return an item, you must have purchased it from gillette.com.
To start, go to Order History, locate the order you want to return, and click ‘Initiate Return.’ Our team will review your request and, if approved, email you a return label to send your order back to us. We’ll issue a full refund once your order is received. If you have questions or need help, contact our Customer Service Team.
RETURN POLICY
Defective, damaged, or incorrect items: If you received a damaged, defective or incorrect item from us, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. All items must be returned in original packaging, with all accessories within 30 days of the date upon which we provided the item to the carrier for shipment to you.
Other returns: If you are not satisfied with your order, please contact our Customer Service Team within 30 days of delivery to inquire about whether you are eligible for a return. All returns and exchanges must be preauthorized by Customer Service. Items must be returned to us, unopened and in original packaging, with all accessories.
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We apologize for the inconvenience and will do our best to make it right. Please contact our Customer Service Team.
Didn't find your answer? Reach out to us.
We apologize for the inconvenience. It’s possible your order was split into multiple shipments based on product availability, so please check the individual tracking numbers in your Order History. Please contact our Customer Service Team to report an incomplete shipment.
Didn't find your answer? Reach out to us.
We apologize for the inconvenience and will do our best to make it right. Please contact our Customer Service Team.
Didn't find your answer? Reach out to us.
Yes! All orders over $15 ship free.
Didn't find your answer? Reach out to us.
If you are not completely satisfied with your Gillette SkinGuard purchase, we offer a 90-day money-back guarantee. For details click here or call 1-800-308-5126.
- Gillette and Affirm have teamed up to offer you financing for a Heated Razor Shave Plan, allowing you to pay for your Heated Razor Starter Kit and one year of blades over time with $0 down and as low as $25/mo.
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What’s included:
- GilletteLabs Heated Razor Handle
- Magnetic Charging dock
- 14 Heated Razor blade refills
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How to Purchase: To purchase the Heated Razor Shave Plan, simply select the Heated Razor Affirm Bundle on the product page, then at checkout take a few moments to fill out information for a real-time eligibility decision. Once you are qualified, select the option to choose between 3, 6, or 12 month financing terms* and complete the purchase on Gillette.com.
*Get the Heated Razor Shave Plan for as low as $25/month over 3, 6, 12 months at 0% APR. The total base cost for the Heated Razor Shave Plan is $275. Subject to credit check and approval.
Packages received through the Heated Razor Shave Plan may be returned within 30 days of shipping receipt. You will receive a refund only for the value of the item(s) returned and taxes. Your refund will be executed via Affirm. To initiate a return, please contact Gillette Consumer Care.
We’re committed to speedy shipping and process your order as soon as it's placed, therefore we cannot cancel before it is shipped.
Didn't find your answer? Reach out to us.
We’re committed to speedy shipping and process your order as soon as it's placed, therefore we cannot make changes before it is shipped. We want to help you get the right items, so please contact our Customer Service Team.
Didn't find your answer? Reach out to us.
We want to ensure your complete satisfaction and we will happily accept returns in accordance with the following Return Policy, outlined below. To return an item, you must have purchased it from gillette.com.
To start, go to Order History, locate the order you want to return, and click ‘Initiate Return.’ Our team will review your request and, if approved, email you a return label to send your order back to us. We’ll issue a full refund once your order is received. If you have questions or need help, contact our Customer Service Team.
RETURN POLICY
Defective, damaged, or incorrect items: If you received a damaged, defective or incorrect item from us, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. All items must be returned in original packaging, with all accessories within 30 days of the date upon which we provided the item to the carrier for shipment to you.
Other returns: If you are not satisfied with your order, please contact our Customer Service Team within 30 days of delivery to inquire about whether you are eligible for a return. All returns and exchanges must be preauthorized by Customer Service. Items must be returned to us, unopened and in original packaging, with all accessories.
Didn't find your answer? Reach out to us.
Check out your Order History to view the shipping status. Once your order ships, you’ll receive an email that includes tracking information. Orders are typically delivered within 7-10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas might require a few additional days.
If your order shows as delivered but you cannot locate it, please contact our Customer Service Team to report a missing shipment. We will do our best to help you.
Didn't find your answer? Reach out to us.
We apologize for the inconvenience and will do our best to make it right. Please contact our Customer Service Team.
Didn't find your answer? Reach out to us.
We apologize for the inconvenience. It’s possible your order was split into multiple shipments based on product availability, so please check the individual tracking numbers in your Order History. Please contact our Customer Service Team to report an incomplete shipment.
Didn't find your answer? Reach out to us.
We apologize for the inconvenience and will do our best to make it right. Please contact our Customer Service Team.
Didn't find your answer? Reach out to us.
Yes – go to Order History. There you can see all your orders.
Didn't find your answer? Reach out to us.
Managing your subscription is easy! Go to My Subscriptions. From there you can delay your next shipment or cancel it. If you need any help, contact our Customer Service Team.
Didn't find your answer? Reach out to us.
Restarting your subscription is easy! Go to My Subscriptions. From there you can click to restart your subscription. If you need any help, contact our Customer Service Team.
Didn't find your answer? Reach out to us.
Managing your subscription is easy! Go to My Subscriptions. From there you can make changes to your subscription. If you need any help, contact our Customer Service Team.
Didn't find your answer? Reach out to us.
Managing your subscription is easy! Go to My Subscriptions. From there you can make changes to your subscription frequency and delivery date. If you need any help, contact our Customer Service Team.
Didn't find your answer? Reach out to us.
Go to My Account to update your shipping address.
Didn't find your answer? Reach out to us.
To see when your next order will ship, go to My Account, then My Subscriptions. There you’ll see the date for your next order.
Didn't find your answer? Reach out to us.
Yes – go to Order History. There you can see all your orders.
Didn't find your answer? Reach out to us.
- Gillette and Affirm have teamed up to offer you financing for a Heated Razor Shave Plan, allowing you to pay for your Heated Razor Starter Kit and one year of blades over time with $0 down and as low as $25/mo.
-
What’s included:
- GilletteLabs Heated Razor Handle
- Magnetic Charging dock
- 14 Heated Razor blade refills
-
How to Purchase: To purchase the Heated Razor Shave Plan, simply select the Heated Razor Affirm Bundle on the product page, then at checkout take a few moments to fill out information for a real-time eligibility decision. Once you are qualified, select the option to choose between 3, 6, or 12 month financing terms* and complete the purchase on Gillette.com.
*Get the Heated Razor Shave Plan for as low as $25/month over 3, 6, 12 months at 0% APR. The total base cost for the Heated Razor Shave Plan is $275. Subject to credit check and approval.
We currently only offer the Affirm payment method for the Heated Razor Shave Plan. If you have other items in your cart when purchasing the Heated Razor Shave Plan through Affirm, you must return to Gillette.com to continue your purchase using our other accepted payment options. See payment methods here.
We accept Visa, MasterCard, American Express, Discover, PayPal*, and Apple Pay.
*At this time, we are unable to accept Google Wallet, or international or Diners Club credit cards for online purchases
Additionally, we also offer a payment plan option with our partner, Affirm. Currently, only the Heated Razor Shave Plan is available for payment via Affirm. All other items must be purchased through those options included above.
Read more about this payment option here.
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To update your payment information, go to Payment Methods.
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To update your billing address, go to Billing Address.
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To update your email address or password, go to Personal Information.
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You can apply a promotion code during the checkout process. Under the order total, click apply code.
*Please be aware, only one promotion code is allowed per order.
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