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Subscriptions & Orders
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About Gillette
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How does Gillette Work?
Getting your favorite Gillette products delivered is easy! Here’s how to get started:
PICK A STARTER KIT
Just choose your favorite razor, and you’ll get a handle plus 2 blades.
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SET YOUR DELIVERY SCHEDULE
You’ll receive your first box of new blades after two weeks, and all future shipments will arrive based on your chosen frequency.
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ENJOY YOUR SHAVE
It’s as easy as that! Plus, you can change your blades, update your schedule or cancel anytime. Shipping is always free.
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What are the benefits of Gillette ?
When you order with us, you get:
- Gillette-quality blades, shipped right to your door.
- 10% off and a complimentary razor handle for new customers who order blades.
- Free shipping on all orders over $15.
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What products are available through Gillette?
You can get a large selection of our best razors, blades, and grooming products through Gillette. Check out our Shop menu for more information.
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One-Time Orders
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I want to change, edit or cancel my order.
We start processing orders as soon as you place them, so cancellation isn’t possible. We allow returns within 30 days. Please find out more about our Return policy.
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I want to return my order.
We want to make sure you're completely satisfied with your purchase. If you need to return an item you bought from gillette.com, please review our return policy.
Here's what you need to do:
- Go to your Order History and find the order you want to return.
- Click on 'Return Items' and submit your request.
- Our team will review your request and send you an email with a return label.
- Once we receive your returned order, we'll give you a full refund.
- If you have any questions or need assistance, please contact our Customer Service Team.
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Where is my order?
Check out your Order History. Once your order ships, you’ll receive an email that includes tracking information. Orders are typically delivered within 7–10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas might require a few additional days.
If your order shows as delivered but you can’t find it, please get in touch using the Contact Us links at the bottom of the page.
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I received incorrect item(s).
Please get in touch using the Contact Us. links at the bottom of the page, and we’ll do our best to make it right.
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Items were missing from my order.
Please get in touch using the Contact Us. links at the bottom of the page, and we’ll do our best to make it right.
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I received damaged items.
Please get in touch using the Contact Us. links at the bottom of the page, and we’ll do our best to make it right.
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Can I see all my orders?
Log in to your account and visit the Order History page to see all your orders.
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I want to place an order.
To place an online order for our products, please visit our website at https://gillette.com/products. Simply browse through the available products and click on the "Add to Cart" option for the items you wish to order. If you have any questions or need assistance with your order, please feel free to reach out to us using the Contact us links located at the bottom of the page. We're here to help!
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Why was my order cancelled?
Orders may be cancelled for a variety of reasons. Here are some tips that may help.
- We only accept orders placed within the USA. Only valid USA shipping addresses will be accepted.
- We accept these forms of payment: We accept Visa, MasterCard, American Express, Discover, PayPal*, and Apple Pay.
- Please ensure your billing information matches exactly with your bank or credit card company. Even a minor difference will cause your order to be declined or cancelled.
- If your credit card has been reported lost or missing recently, or it was turned off for new authorizations, your order may be declined or cancelled. We suggest contacting your credit card company for assistance.
- If there is not enough money in the account to cover the purchase, the order will be declined and cancelled.
*At this time, we are unable to accept Google Wallet, or international or Diners Club credit cards for online purchases. Additionally, we also offer a payment plan option with our partner, Affirm. Currently, only the Heated Razor Shave Plan is available for payment via Affirm. All other items must be purchased through those options included above.
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Shipping & Returns
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Where is my order?
Check out your Order History. Once your order ships, you’ll receive an email that includes tracking information. Orders are typically delivered within 7–10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas might require a few additional days.
If your order shows as delivered but you can’t find it, please get in touch using the Contact Us links at the bottom of the page.
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Where do you ship?
We ship orders within the U.S.
Orders shipping to APO/FPO/DPO, Hawaii, and Alaska are limited to non-aerosol products and a maximum of two heated razors in each order. We can’t ship aerosol products to P.O. Boxes. All items must be shipped to a valid address.We do not ship to Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, or American Samoa.
Addressing Military & Diplomatic Mail
Each shipment to an APO/FPO/DPO needs the recipient's name, rank, and unit, and the APO/FPO/DPO address with the 9-digit ZIP Code. Always include a return address. Mail and shipments must be addressed to a specific person; addressing to "Any Service Member" is no longer permitted. To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.Here are properly addressed shipment examples:
Army/Air Post Office (APO)-
PFC JOHN DOE
PSC 3 BOX 4120
APO AE 09021Fleet Post Office (FPO)
SEAMAN JOSEPH SMITH
UNIT 100100 BOX 4120
FPO AP 96691Diplomatic Post Office (DPO)
JOHN ADAMS
UNIT 8400 BOX 0000
DPO AE 09498-0048Was this answer helpful?
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How can I change my address?
Go to My Account and select Personal Information. There you can update your shipping address for your future orders. Has your order already shipped? Please review our return policy
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How long does shipping take?
Orders are typically delivered within 7–10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas may require an extended timeline up to 14 business days. You’ll get an email and your tracking number when your order ships, and you can use this tracking number to see the status of delivery.
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Do you offer free shipping?
Yes! All orders over $15 ship free.
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What is the return policy when paying through Affirm?
You can return packages you received through the Heated Razor Shave Plan within 30 days of receipt. You’ll receive a refund for the value of the items you returned and the taxes on those items. Affirm will execute your refund.
To start a return, get in touch using the Contact Us links at the bottom of the page.
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Subscriptions
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I want to pause or cancel my subscription.
Managing your subscription is easy! Go to My Subscriptions. From there you can delay your next shipment or cancel it. If you need any help, contact our Customer Service Team.
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I'd like to restart my subscription.
Managing your subscription is easy! Go to My Subscriptions. From there you can make changes to your subscription frequency and delivery date. If you need any help, contact our Customer Service Team.
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I'd like to edit or change my subscription.
Managing your subscription is easy! Go to My Subscriptions. From there you can make changes to your subscription frequency and delivery date. If you need any help, contact our Customer Service Team.
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I'd like to change my subscription frequency and shipping address.
Managing your subscription is easy! Go to My Subscriptions. From there you can make changes to your subscription frequency and delivery date. If you need any help, contact our Customer Service Team.
Go to My Subscriptions and click the link to update your address on your active subscription. If you want to change your address and you do not have an active subscription, please contact our Customer Service Team for assistance.
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When will my subscription ship?
To see when your next order will ship, go to My Account, then My Subscriptions. There you’ll see the date for your next order.
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Payment & Account
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What forms of payment are accepted?
You can pay using Visa, Mastercard, American Express, Discover, PayPal, or Apple Pay. We don’t currently accept Google Wallet, or international or Diners Club credit cards.
If you’re signing up for a Gillette OnDemand subscription, you may use the previously mentioned payment methods however Apple Pay will not be accepted.
Additionally, we also offer a payment plan option with our partner, Affirm. Currently, only the Heated Razor Shave Plan is available for payment via Affirm. All other items must be purchased through those options included above.
Read more about this payment option here.
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I want to update my payment information.
To update your payment information, click Payment Methods and add your payment method with your updated details. Then delete the old payment method. If you need assistance, please contact our Customer Service Team.
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I'd like to update my billing address.
To update your billing address, click Payment Methods and add a new payment method with your new billing address. Then you can delete the old payment method that had your old address. If you need assistance, please contact our Customer Service Team.
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I'd like to update my email or password.
To update your email address, please contact our Customer Service Team.
To update your password follow the steps below:- If needed, log out of your account.
- On the Log In page that appears, click the Forgot Password? link that appears just above the Log In button.
- Enter the email address for your accountand click Reset Password. An email will be sent to you with a password reset link.
- Click the password reset link that appears in the email.
- Enter your new password twice to confirm it.
- Your password will be reset automatically. You will be redirected to the Login page where you can login with your new password.
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How do I use a promotion/coupon code?
You can apply a coupon code during checkout. In your cart, just look for the Coupon Code section. Click Add Coupon, enter the coupon code, and click Apply.
Note that you can only use one coupon code per order. Not all items are eligible for coupon code use. Check the details of your coupon to see which items are excluded.
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What is the Heated Razor Shave Plan with Affirm?
Gillette and Affirm have teamed up to offer you financing for a Heated Razor Shave Plan. Using it, you can pay for your Heated Razor Starter Kit and one year of blades over time. You’ll pay $0 down with payments as low as $25 a month. Here’s what’s included:
- GilletteLabs Heated Razor Handle
- Magnetic Charging dock
- 14 Heated Razor blade refills
How can I finance the Heated Razor Shave with Affirm?
Select the Heated Razor Affirm Bundle on the product page. At checkout, fill out the information for a real-time eligibility decision. Once you’re qualified, choose 3-, 6-, or 12-month financing terms*, and complete your purchase.*Get the Heated Razor Shave Plan for as low as $25/month over 3, 6, or 12 months at 0% APR. The total base cost for the Heated Razor Shave Plan is $275. Subject to credit check and approval. Learn more about applying and financing with affirm
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Can I use Affirm payment method for all Gillette.com products?
Currently, you can only use Affirm for the Heated Razor Shave Plan. If you have other items in your cart when you buy the Heated Razor Shave Plan through Affirm, you’ll have to go back to Gillette.com to continue the rest of your purchase using our other accepted payment options.
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About Gillette
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Where do I find information about careers with Gillette?
Learn more about opportunities at our corporate P&G careers site.
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Is there a Gillette razor blade subscription or shave club service?
Yes, you can order Gillette blades as a one-time purchase or as a subscription. To get started, visit our products page , select your blades, and choose the delivery frequency you want.
Place an order today and get 10% off your first purchase with Gillette.
*Valid for first-time customers for first order only. Offer terms subject to change.
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Product Information & Shaving Tips
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How often should you use a razor before changing it?
Every Gillette blade is designed to provide up to a month of shaves, but this can vary depending on a few factors:
- The thickness and coarseness of your hair.
- How frequently you use the razor.
- The areas of your body where you use it.
- How well you rinse and take care of the razor.
It's important to pay attention to any signs of dullness or discomfort while shaving. If the blade doesn't seem to be performing as well or if you feel any discomfort, it's a good idea to replace the cartridge. And if you can't even remember the last time you changed the blade, it's definitely time for a fresh one to ensure the best shaving experience!
To keep your razor in good condition, we recommend storing it upright, away from damp surfaces. This helps maintain its performance and longevity.Was this answer helpful?
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How do I clean my Gillette razor?
Here are some simple tips to keep your razor in great condition:
- Rinse it well: While shaving, remember to rinse your razor frequently. Avoid tapping razor on the sink instead give it a swirl in warm water or run it under the tap. This will help remove hair and debris.
- Air dry: After rinsing, shake off any excess water and let the razor air dry. Avoid using a towel to pat the blades, as this can cause damage. Allowing it to air dry will help maintain its quality.
- Proper storage: To keep your razor in top shape and prevent rust, store it in a dry area using its holder if you have one. It's a good idea to keep it away from bathroom products like cleaning sprays. If you don't have a holder, you can store the razor face-up on a surface or vertically in a cup or stand.
By following these simple steps, you can extend the life of your razor and ensure a clean and comfortable shave every time!
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Which Gillette blades fit my razor handle?
For the best shaving performance, we recommend using blades that are designed for your razor handle. To find this information, visit the product detail page for your specific razor, or if you're interested in learning about all of the blades that are compatible with your razor handle, check out the chart below or download the complete list.
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Where can I find Gillette coupons, samples, or promotions?
For current savings and offers on Gillette product check out our Coupons and offers.
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What is the difference between Gillette Power razors and non-Power razors?
Power razors have the same core elements as a manual razor but will vibrate when turned on. The micro pulses help reduce friction for an even smoother razor glide. The power razors require a AAA battery and can be activated by pushing the power button on the handle. The power razor will automatically shut off after 8 minutes, but can be turned on again. All power razors are Shower-safe®. Additionally, all power razor cartridges are interchangeable with their base manual cartridge, and in the case of the Fusion family of razors (Fusion, ProGlide, and Styler), all Fusion cartridges will fit all Fusion handles
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Which Gillette razor is best for shaving and styling my beard?
Any Gillette razor can help you manage your beard, but using a more advanced razor makes the job that much easier. A multiblade shaving system, such as the Gillette ProGlide Shield Razor, has 5 blades spaced closer together to help reduce the pressure on each blade for more comfort and less irritation.
If you need to do fine detail work on your beard, take a look at the King C. Gillette All-in-one Styler.. This versatile, multi-purpose styler is perfect for shaving, trimming, and edging.
To get ideas and inspiration for sculpting the beard you want, check out our Gillette facial-hair styling videos.
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Can Gillette give me tips on how to shave better?
With more than a century of experience and innovation backing our products, we know a thing or two about shaving.
- Get started with the face shaving how-to articles and videos.
- After you have the basics down, you can explore our videos:
- And you’ll find even more videos on the Gillette YouTube™ page.
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Where can I find information about Gillette women's
razors?Gillette Venus razors are specially crafted to fit the unique curves and contours of a woman's body. If you want to discover more about Gillette Venus razors, head over to our Venus website. You'll find all the information you need to choose the perfect razor for you.
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Contact us
Chat with the Gillette Digital Assistant
Give us a call. 1-800-445-5388 Mon-Fri 9AM - 6PM EST