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About Gillette On Demand

  • How does Gillette On Demand Work?

    Getting your favorite Gillette products delivered is easy! Here’s how to get started:

    1. PICK A STARTER KIT

      Simply choose your favorite razor and get everything you need for the perfect shave: a handle, two blades, a travel-size shave gel and a case.

    2. SET DELIVERY SCHEDULE

      You’ll receive your first box of new blades and full-size shave gel after two weeks, and all future shipments will arrive based on your chosen frequency.

    3. ENJOY YOUR SHAVE

      It’s as easy as that! Plus, you can change your blades, update your schedule or cancel anytime. Shipping is always free and every fourth order is on us.

  • What are the benefits of Gillette on Demand?

    When you order with us, you get Gillette quality blades and the convenience of shipping to your door. Every new customer gets $3 off and a complimentary razor handle (if ordering blades). Shipping is also free with all orders over $15.

    Subscribing comes with an even better bonus – you’ll also receive every 4th order free!

    Subscribers can also save through our Refer a Friend program. When you Refer a Friend, and that friend places an order with us, you earn $5 off your next order. This is our way of saying "thanks" for spreading the word about us.

  • How does the Refer a Friend program work?

    When you Refer a Friend to Gillette On Demand, you can earn $5 off your next order. It's our way of saying "thanks" for spreading the word about Gillette On Demand! As long as your friend places an order with us for the first time, you'll see the $5 credit in your account shortly after they make their purchase.

    Have more questions about our Refer a Friend program? Chances are we’ve answered it here!

    How can I get $5 off my next order?

    It’s simple! Go to Refer a Friend. From there, you can begin spreading the word about Gillette On Demand and earning $5 off for you and your friends.

    How many friends can I refer?

    Send a referral to all of them! You can earn up to 100 Refer a Friend credits per year – that’s lots of savings.

    When does my $5 off credit become active?

    When you refer a friend, your credit will appear on your account once your friend makes their first purchase through your referral link.

    If a friend refers you, your credit will apply during the checkout process of your first purchase when using your referral link.

    How can I use my credits?

    Your credits are saved to your account and will be automatically applied to any order you place with a subtotal equal to or greater than $5 (before shipping & tax). Your credits can also be used for your first purchase. You can use one credit ($5) per order.

    How can my friend use their credit?

    Their credit will be automatically applied to their first purchase once they follow the referral link you've shared with them.

    My friend's referral link isn't working.

    We suggest disabling the pop-up blockers in the web browser and trying again.

    Can the promotions be combined?

    The promotions cannot be combined. You can use one credit ($5) per order.

    What if I want to cancel my subscription?

    You’re in total control and can still cancel it anytime. Your credits will be waiting for you when you return!

    How can I check how many Refer a Friend credits I have?

    You can keep track of your Refer a Friend credits on the My Account page.

    What should I do if my credits are not working?

    Please contact our Customer Service Team and we’ll get things sorted out for you!

  • How do I create a personalized razor?

    Click here to start designing your personalized razor! With the personalization tool, you can easily design or upload a picture to print on a razor handle. Upload your own or choose your background, clipart, font and colors from our library. You can also choose from some of your favorite sports teams with our Fan Razor.

    Have more questions? We have answers!

    When will my personalized razor be delivered?

    Orders are typically delivered within 7-10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas might require a few additional days. Once your order ships, you can track it by going to http://www.usps.com.

    Will I pay for shipping?

    We will ship the handle to you or that special someone for FREE in 7-10 business days.

    What images am I allowed to upload and use?

    Please only submit images that are in good taste and don’t contain objectionable or offensive content - and be sure this content belongs to you. This means no third-party images, trademarked photos, or any content whose rights belong to another person. Pictures of your kids? Great. Pictures you would never want your kids to see? Not so much :). You can see our Terms & Conditions for more details.

    What type of file can I upload? And what resolution?

    Minimum resolution of an image should be 766px height and 404px wide and be in JPG or PNG format to guarantee good printing results.

    I love my personalized razor design – how can I order more with same design?

    Please start a fresh order on our site and upload the picture you used before!

    Why does my razor design look different than what I saw on the screen?

    Depending on your monitor settings, what you see on your screen may look different from a printed version.

    Can I return my personalized razor?

    Unfortunately, personalized products cannot be returned. However, if you believe that your razor has an incorrect design, is damaged, or has any other flaws, please contact our Customer Service Team.

    I didn’t receive my razor. What do I do?

    Orders are typically delivered within 7-10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas might require a few additional days. We suggest using the tracking number provided in your order confirmation email to see where your razor is. You can also contact our Customer Service Team.

    Which blade will fit this razor?

    We recommend ProGlide Shield. However, please note that any Fusion5 blade will fit this handle.

  • What products are available through Gillette on Demand?

    We offer a large selection of our best razors, blades and grooming products! Check out our Shop menu for more information.

  • Does Gillette On Demand offer women's products?

    Gillette On Demand does not offer Venus razors. However, you can purchase Venus products at: www.gillettevenus.com.

One-Time Orders

  • I want to cancel my order.

    We’re committed to speedy shipping and process your order as soon as it's placed, therefore we cannot cancel before it is shipped.

  • I want to change or edit my order.

    We’re committed to speedy shipping and process your order as soon as it's placed, therefore we cannot make changes before it is shipped. We want to help you get the right items, so please contact our Customer Service Team.

  • I want to return my order.

    We want to ensure your complete satisfaction and we will happily accept returns in accordance with the following Return Policy, outlined below. To return an item, you must have purchased it from gillette.com.

    To start, go to Order History, locate the order you want to return, and click ‘Return Items’. Our team will review your request and, if approved, email you a return label to send your order back to us. We’ll issue a full refund once your order is received. If you have questions or need help, contact our Customer Service Team.

    RETURN POLICY

    Defective, damaged, or incorrect items: If you received a damaged, defective or incorrect item from us, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. All items must be returned in original packaging, with all accessories within 30 days of the date upon which we provided the item to the carrier for shipment to you.

    Other returns:If you are not satisfied with your order, please contact our Customer Service Team within 30 days of delivery to inquire about whether you are eligible for a return. All returns and exchanges must be preauthorized by Customer Service. Items must be returned to us, unopened and in original packaging, with all accessories.

  • Where is my order.

    Check out your Order History to view the shipping status. Once your order ships, you’ll receive an email that includes tracking information. Orders are typically delivered within 7-10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas might require a few additional days.

    If your order shows as delivered but you cannot locate it, please contact our Customer Service Team to report a missing shipment. We will do our best to help you.

  • I received incorrect item(s).

    We apologize for the inconvenience and will do our best to make it right. Please contact our Customer Service Team.

  • Items were missing from my order.

    We apologize for the inconvenience and will do our best to make it right. Please contact Customer Service Team.

  • I received damaged items.

    We apologize for the inconvenience and will do our best to make it right. Please contact our Customer Service Team.

  • Can I see all my orders?

    Yes – go to Order History. There you can see all your orders.

Shipping & Returns

  • Where is my order?

    Check out your Order History to view the shipping status. Once your order ships, you’ll receive an email that includes tracking information. Orders are typically delivered within 7-10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas might require a few additional days.

    If your order shows as delivered but you cannot locate it, please contact our Customer Service Team to report a missing shipment. We will do our best to help you.

  • Where do you ship?

    Orders are shipped within the U.S. 50 states or the District of Columbia. Orders shipping to APO/FPO/DPO, Hawaii, and Alaska are limited to non-aerosol products and a maximum of two (2) Heated Razor in each order. We are also unable to ship aerosol products to P.O. Boxes.

    All items must be shipped to a valid address. We do not ship to Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands or American Samoa.

    Looking for Gillette products shipped to another country? Check out our other sites:

    Canada (English): https://ondemand.gillette.ca/en

    Canada (French): https://ondemand.gillette.ca/fr/

    UK: https://www.gillette.co.uk/razor-subscription.list

    Germany: https://gillette.de/de-de/gillette-club

    France: https://club.gillette.fr/

    Spain: https://gilletteclub.ulabox.com/

    Netherlands: https://gillette.nl/nl-nl/gillette-club

    Japan: https://gillette.jp/ja-jp/offers/gillette-shave-club

  • I want to change my address.

    Go to My Account and select Personal Information. There you can update your shipping address.

  • How long does shipping take?

    Orders are typically delivered within 7-10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas might require a few additional days. You can track your order using the tracking number provided in the order confirmation email or by checking your Order History.

  • I want to return my order.

    We want to ensure your complete satisfaction and we will happily accept returns in accordance with the following Return Policy, outlined below. To return an item, you must have purchased it from gillette.com.

    To start, go to Order History, locate the order you want to return, and click ‘Return Items’. Our team will review your request and, if approved, email you a return label to send your order back to us. We’ll issue a full refund once your order is received. If you have questions or need help, contact our Customer Service Team.

    RETURN POLICY

    Defective, damaged, or incorrect items: If you received a damaged, defective or incorrect item from us, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. All items must be returned in original packaging, with all accessories within 30 days of the date upon which we provided the item to the carrier for shipment to you.

    Other returns:If you are not satisfied with your order, please contact our Customer Service Team within 30 days of delivery to inquire about whether you are eligible for a return. All returns and exchanges must be preauthorized by Customer Service. Items must be returned to us, unopened and in original packaging, with all accessories.

  • I received incorrect item(s).

    We apologize for the inconvenience and will do our best to make it right. Please contact our Customer Service Team.

  • Item(s) missing from my order.

    We apologize for the inconvenience. It’s possible your order was split into multiple shipments based on product availability, so please check the individual tracking numbers in your Order History. Please contact our Customer Service Team to report an incomplete shipment.

  • Do you offer free shipping?

    Yes! All orders over $15 ship free.

  • What is the return policy when paying through Affirm?

    Packages received through the Heated Razor Shave Plan may be returned within 30 days of shipping receipt. You will receive a refund only for the value of the item(s) returned and taxes. Your refund will be executed via Affirm. To initiate a return, please contact Gillette Consumer Care.

Subscriptions

  • I want to pause or cancel my subscription.

    Managing your subscription is easy! Go to My Subscriptions. From there you can delay your next shipment or cancel it. If you need any help, contact our Customer Service Team.

  • I'd like to restart my subscription.

    Restarting your subscription is easy! Go to My Subscriptions. From there you can click to restart your subscription. If you need any help, contact our Customer Service Team.

  • I'd like to edit or change my subscription.

    Managing your subscription is easy! Go to My Subscriptions. From there you can make changes to your subscription. If you need any help, contact our Customer Service Team.

  • I'd like to change my subscription frequency.

    Managing your subscription is easy! Go to My Subscriptions. From there you can make changes to your subscription frequency and delivery date. If you need any help, contact our Customer Service Team.

  • I want to change my shipping address.

    Go to My Account and select Personal Information. There you can update your shipping address.

  • When will my subscription ship?

    To see when your next order will ship, go to My Account, then My Subscriptions. There you’ll see the date for your next order.

  • Can I see all my orders?

    Yes – go to Order History. There you can see all your orders.

  • What is the Heated Razor Shave Plan with Affirm?

    • Gillette and Affirm have teamed up to offer you financing for a Heated Razor Shave Plan, allowing you to pay for your Heated Razor Starter Kit and one year of blades over time with $0 down and as low as $25/mo.
    • What’s included:
      • GilletteLabs Heated Razor Handle
      • Magnetic Charging dock
      • 14 Heated Razor blade refills
    • How to Purchase: To purchase the Heated Razor Shave Plan, simply select the Heated Razor Affirm Bundle on the product page, then at checkout take a few moments to fill out information for a real-time eligibility decision. Once you are qualified, select the option to choose between 3, 6, or 12 month financing terms* and complete the purchase on Gillette.com.

    *Get the Heated Razor Shave Plan for as low as $25/month over 3, 6, 12 months at 0% APR. The total base cost for the Heated Razor Shave Plan is $275. Subject to credit check and approval.

    Learn more about financing with Affirm

    Learn more about Affirm’s application process

  • Can I use Affirm payment method for all Gillette.com products?

    We currently only offer the Affirm payment method for the Heated Razor Shave Plan. If you have other items in your cart when purchasing the Heated Razor Shave Plan through Affirm, you must return to Gillette.com to continue your purchase using our other accepted payment options. See payment methods here.

Payment & Account

  • What forms of payment are accepted?

    We accept Visa, MasterCard, American Express, Discover, PayPal*, and Apple Pay.

    *At this time, we are unable to accept Google Wallet, or international or Diners Club credit cards for online purchases

    Additionally, we also offer a payment plan option with our partner, Affirm. Currently, only the Heated Razor Shave Plan is available for payment via Affirm. All other items must be purchased through those options included above.

    Read more about this payment option here.

  • I want to update my payment information.

    To update your payment information, go Payment Methods. Here you can edit or delete your current payment method, or you can add a new payment method.

  • I'd like to udpate my billing address.

    To update your billing address, go to Billing Address. Locate the payment method you wish to update the billing address for and click the + sign, then click Edit.

  • I'd like to update my email or password.

    To update your password, go to Personal Information.

  • How do I use a promo code?

    You can apply a promotion code during the checkout process. Under the order total, click apply code.

    *Please be aware, only one promotion code is allowed per order.

About Gillette

  • Where do I find information about careers with Gillette?

    Learn more about opportunities at our corporate P&G careers site.

  • How do I contact Gillette customer service or leave a comment?

    If you have questions or comments about Gillette products, you can call or chat with us.

  • Is there a Gillette razor blade subscription or shave club service?

    Yes, Gillette has a new online service that lets you quickly order blades as a one-time purchase or as a subscription that gives you every 4th order free. **

    Place an order today and get $3.00 off your first purchase with Gillette. Click here to get started .

    * Valid for first-time customers for first order only. Offer terms subject to change.

    ** Credit applies to every 4th subscription order. Credits will be awarded for each unique subscription plan and value equal to the lowest of previous 3 subscription orders (incl. taxes). Offer does not apply to Planet Kind subscriptions.

COVID-19

  • How is Gillette changing its operations as a response to COVID-19?

    Everything we do to help starts with our people. To allow us to continue making, packing and shipping the products needed by people on the front lines and by consumers around the world during this crisis, our manufacturing facilities remain operational. With guidance from medical professionals, we’re constantly evaluating and updating the robust measures already in place to keep everyone safe at work. This includes entrance screening and temperature scans, physical distancing, and we’ve dramatically increased the frequency and rigor of cleaning and sanitization of all production areas.

  • Does shaving prevent COVID-19?

    No, it is important to note that there is no information that indicates shaving prevents COVID-19. The CDC did issue guidance related to shaving facial hair for those workers who wear tight-fitting respirators and masks – the intent of this guidance is to ensure the masks have a tight seal. For official guidance related to COVID-19, we encourage you to visit the CDC’s website at cdc.gov.

  • Is Gillette.com still shipping orders?

    For our consumers, we will continue to provide the best grooming experience. Products are still available online for purchase and conveniently delivered to your door, with free shipping on orders above $15. Please note that there may be a slight delay in shipping during this period of high postal volume.

Product Information & Shaving Tips

  • How do I get a free razor from Gillette?

    Gillette offers a free subscription starter kit that features either a SkinGuard or ProGlide Shield razor and travel case for only the cost of shipping and tax. To get started, click here.

  • How often should you use a razor before changing it?

    This depends on your hair density and how often you shave, but on average each blade lasts for approximately one-month of shaves. To get the best shave, we recommend you change your cartridge at the first sign of blade dullness or discomfort. And, if you can't remember when you last changed the blade, that probably means it's time for a new one.

  • How do I clean my Gillette razor?

    1. Rinse your razor frequently as you are shaving. For best results, don't tap the razor on the sink, but instead swirl it in warm water or under running water to remove shaving debris.
    2. Shake off any excess water and allow the razor to air dry, rather than patting the blades with a towel.
    3. To avoid rust and damage, store your razor in its holder in a dry area. Store it away from other bathroom products (e.g., cleaning sprays). If you do not have a holder, store the razor face-up on surfaces, or vertically in a cup or a stand.
  • Which Gillette blades fit my razor handle?

    For the best shaving performance, we recommend using blades that are designed for your razor handle. To find this information, visit the product detail page for your specific razor, or if you're interested in learning about all of the blades that are compatible with your razor handle, check out the chart below or download the complete list.

    RAZOR TYPE BLADE COMPATIBILITY
    Fusion ProShield Razors Fits all Fusion ProShield, Fusion ProGlide, Fusion, SkinGuard, and Gillette5 blades
    Fusion ProShield Flexball Razors Fits all Fusion ProShield, Fusion ProGlide, Fusion, SkinGuard, and Gillette5 blades
    Fusion ProGlide Styler—Beard Trimmer and Razor Fits all Fusion ProShield, Fusion ProGlide, Fusion, SkinGuard, and Gillette5 blades
    Fusion Razors Fits all Fusion, Fusion ProShield, Fusion ProGlide, SkinGuard, and Gillette5 blades
    gillette SkinGuard Razors Fits all SkinGuard, Fusion ProShield, Fusion ProGlide, Fusion, and Gillette5 blades
    Fusion Razors Fits all Gillette5, SkinGuard, Fusion ProShield, Fusion ProGlide, and Fusion blades
    MACH 3 Razors Fits all MACH3, MACH3 Turbo, and Gillette3 blades
    MACH 3 Turbo Razors Fits all MACH3, MACH3 Turbo, and Gillette3 blades
    Gillette 3 Razors Fits all Gillette3, MACH3, and MACH3 Turbo blades
    Heated Razor Razors Fits GilletteLabs Heated Razor refills blades

    Don't see your razor? See the complete Gillette Handle and Blade Compatibility chart.

  • Where can I find Gillette coupons, samples, or promotions?

    For current savings and offers on Gillette product check out our Coupons and offers.

  • What is the difference between Gillette Power razors and non-Power razors?

    Gillette makes power razors that have the same core elements as a manual razor, but will vibrate when turned on. The power razors require a AAA battery and can be activated by pushing the power button on the handle. The power razor will automatically shut off after 8 minutes, but can be turned on again. All power razors are Shower-safe®. Additionally, all power razor cartridges are interchangeable with their base manual cartridge, and in the case of the Fusion family of razors (Fusion, ProGlide, and Styler), all Fusion cartridges will fit all Fusion handles. Learn which blades are compatible with your handle.

  • Which Gillette razor is best for shaving and styling my beard?

    Any Gillette razor is capable of helping you manage your beard, but using a more advanced razor makes the job that much easier. A multiblade shaving system, such as the Gillette Fusion ProGlide Power Razor with FlexBall™ Technology, has blades spaced closer together to help reduce the pressure on each blade for more comfort and less irritation.

    If you need to do fine detail work on your beard, take a look at the Gillette Proglide Styler—Beard Trimmer & Power Razor. This 3-in-1 styler trims evenly, shaves closely, and edges accurately with a Braun®-engineered power trimmer designed for maneuverability and precision.

    To get ideas and inspiration for sculpting the beard you want, check out our Gillette facial-hair styling videos.

  • How long does a Gillette Fusion ProGlide blade last?

    Every Fusion ProGlide or ProShield blade delivers up to a month of shaves. To ensure a long-lasting lubrastrip, store your razor in the included organizer tray or face up—away from damp surfaces. If you’re not completely satisfied with our Gillette Fusion ProGlide or ProShield blade, find out how you can get your money back.

  • Are used Gillette blades and handles recyclable?

    Yes! Gillette and Venus partners with TerraCycle to collect and recycle blades and razors. Through the program, you can recycle your used blades and razors (Gillette & Venus products – and ALL other brands too!). You can collect blades and razors at home and mail directly to TerraCycle for recycling or drop off at a public collection bin near you. You can also become a community recycling solution by signing up to manage a public collection bin for you and your community – think college campus, office, or gym. To learn more and get started, go here.

  • Can Gillette give me tips on how to shave better?

    With more than a century of experience and innovation backing our products, we know a thing or two about shaving. Get started with the face shaving how-to articles and videos on our site. After you have the basics down, you can explore our videos on manscaping and facial-hair styling. And you’ll find even more videos on the Gillette YouTube™ page.

  • Which ingredients are used in Gillette deodorants and antiperspirants?

    On our website, every product page forGillette pre- and post- shave, as well as Gillette deodorants and bodywashes includes a SmartLabel icon that shows the particular product’s active and inactive ingredients with descriptions of what each ingredient does.

  • Where can I find information about Gillette women's
    razors?

    The Gillette Venus razor is designed exclusively for a woman’s unique curves and contours, and is the #1-selling female razor brand worldwide. Learn more at www.gillettevenus.com. We also offer a Venus Direct, a customizable shave plan where you can mix and match your favorite handle and blade refills. You can find out more and sign up here.

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